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LOUISED View Drop Down
Valued Customer
Valued Customer


Joined: March 02 2018
Location: Luton
Status: Offline
Points: 2
Post Options Post Options   Thanks (0) Thanks(0)   Quote LOUISED Quote  Post ReplyReply Direct Link To This Post Topic: Client Log In
    Posted: March 02 2018 at 11:45am
Please can someone help me with the following:


I am trying to allow access to my clients however, when I test the software as if I am the customer from a different device it displays the following message
'Unfortunately we are unable to send out an email. Our server tried to connect to the mail server, but was unable to. Please report to support staff.'

I'm not sure what is broken?

Please help?
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DJEP Support View Drop Down
Official Support Staff
Official Support Staff


Joined: August 10 2003
Status: Online
Points: 39714
Post Options Post Options   Thanks (0) Thanks(0)   Quote DJEP Support Quote  Post ReplyReply Direct Link To This Post Posted: March 02 2018 at 1:55pm
Found the issue and rolled out an update to your account. It should work now.
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willwbryan View Drop Down
Valued Customer
Valued Customer


Joined: May 19 2017
Location: Melbourne, FL
Status: Offline
Points: 11
Post Options Post Options   Thanks (0) Thanks(0)   Quote willwbryan Quote  Post ReplyReply Direct Link To This Post Posted: March 22 2018 at 5:49pm
Im having the same issues... But, with an actual client.... I'll take anything.  Talking with her in person.  Her event is a 60th Birthday Party.  Thank you in advance.
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DJEP Alex View Drop Down
Official Support Staff
Official Support Staff


Joined: October 09 2010
Location: Hampshire, UK
Status: Offline
Points: 6241
Post Options Post Options   Thanks (0) Thanks(0)   Quote DJEP Alex Quote  Post ReplyReply Direct Link To This Post Posted: March 22 2018 at 5:52pm
What is the event ID?
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